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Conditions
for Macleay Valley Travel's Vietnam Luxury Tour
Deposits and
Payments -
A non-refundable deposit of
$400.00 per person is payable within 7 days
of booking. This deposit is not refundable should you later cancel. The
balance is payable in full 8 weeks prior to departure.
Refunds
and Cancellations - Cancellations
after final
payment will result in a refund limited to whatever we can recoup from
the airline.
Insurance
- Adequate travel
insurance is essential. We can arrange this for you if desired. Macleay
Valley Travel offers Suresave Travel Insurance.
Please note
that we can only process your travel insurance when
we have
received full payment for the insurance and the signed Suresave Travel
Insurance application form, located on the last page of the Suresave
Travel Insurance information booklet. Until this time the travel
insurance cannot be processed and will not be valid. Macleay Valley
Travel will bare no responsibility for any consequences that may occur
as a result of an incomplete insurance application.
Passports
- All
travellers require a current passport with at least 6 months left
on it at the end of the tour. Non-Australian passport holders require a
re-entry visa for Australia.
Visas
are required for all passport holders to
Vietnam. Visa
fee for an Australian passport holder is $72.00 and
we charge
$30.00 for processing. Please note: Visa fees are subject to
any
increases imposed by the Vietnamese Consulate.
Basic Tour Price
and Taxes -
Air
taxes and Fuel Levies are included in the basic
tour
price if the tour is paid in full on or before the
due date
on the final invoice. Macleay Valley Travel reserves the right to
charge for any increase in Air taxes and Fuel Levies if the tour is not
paid in full by the due date.
Not
Included in the
Cost - Travel
insurance, visas and all
items of a personal nature such as telephone calls, drinks, excess
baggage, tips, meals (except those specified in the itinerary), etc.
are not included in the cost.
Similarly, credit card payments can only be accepted if 2% is added to
the price to help defray the heavy merchant fees charged to us by the
credit card companies.
Breakaway
Fee
- All fully inclusive prices are based on group travel
and
any deviation from the set itinerary will incur a
breakaway fee. The breakaway fee for most deviations including a
post-tour extension on this tour is $55 per person. Please inquire with
our office for prices on any pre-tour extensions.
Booking
through other Agents
- As we keep the cost of our tours as low as possible, there is
insufficient margin for us to be able to pay commission to other travel
agents, so some bookings can only be accepted if the client pays the
other agent's commission.
Macleay Valley Travel is a fully licensed travel agent and as such any
monies paid to us are fully insured by the Travel Compensation Fund. We
are happy for any prospective traveller with us to check us out with
your local Consumer Affairs (fair trading) department.
Health
and Fitness -
Macleay
Valley Travel recommends
that the passenger is
reasonably healthy and/or fit to participate in this tour.
Persons with a disability requiring special assistance must
be
accompanied by a companion. Macleay Valley Travel and their
representatives cannot provide this service. Macleay Valley
Travel reserves the right to accept/decline or terminate a passenger's
participation in the tour under certain circumstances.
Limitation
of Liability -
As
Macleay Valley Travel acts only as agent for the Airlines, Hotels,
Coach Companies etc., providing accommodation, transportation and other
services, Macleay Valley Travel shall not be liable or responsible for
death or injury to any person or loss or damage to any property
including baggage arising out of or connection with any transportation,
accommodation or other services, or resulting directly or indirectly
from acts of God, fire, breakdown in machinery or equipment, acts of
Government or other authorities, de jure or defacto wars, whether
declared or not, hostilities, civil disturbances, strikes, riots,
thefts, epidemics, quarantines, medical or customs regulations, delays
or cancellations caused by changes in schedules or itinerary, or over
bookings or defaults or for any causes beyond Macleay Valley Travel's
control or any loss or damage resulting from improper or insufficient
passports, visas or other documents and neither Macleay Valley Travel,
and its servants or employees shall be or become liable or
responsible for any additional expenses or liability sustained or
incurred by the tour member as a result of the foregoing causes.
Macleay Valley Travel reserves the right to modify the itinerary or the
accommodation if circumstances make this necessary, provided that the
amended itinerary is of equal value or greater value than that of the
original program.
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